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  • Terms & Conditions


    1. Terms and Conditions

      CARDIFF UNIVERSITY FOOD AND DRINK SCHEME – TERMS AND CONDITIONS

      Cardiff University Food and Drink Scheme is operated by Cardiff University” or “we”).

      These Terms and Conditions apply to your participation in, and use of the features on offer by, Cardiff University Food and Drink Scheme at the location (“Location”) at which Cardiff University Food and Drink provides catering services to its clients (which, for the purposes of these terms and conditions, is the “Employer”). 

      The key features of Cardiff University Food and Drink Scheme are as follows:

      1. At participating Locations, you may be able to use Cardiff University Food and Drink Card (the “Card”) and/or Cardiff University Food and Drink App (the “App”) for the collection and redemption of loyalty points, and to potentially benefit from promotional vouchers (“Vouchers”) at participating Locations. See sections 1 and 2 below for the relevant terms and conditions.
      1. At participating Locations, your Card and/or Cardiff University Food and Drink App may be used to purchase products on your Card via a cashless system (“Cashless System”). See sections 1 and 3 below for the relevant terms and conditions.

      Use of the Card, the App or other features of Cardiff University Food and Drink Scheme will constitute acceptance of these Terms and Conditions, which together with our Privacy Policy and Website Terms and Conditions govern our relationship with you in relation to Cardiff University Food and Drink Scheme.

      You must reside in the UK and be aged 16 or over to participate in Cardiff University Food and Drink Scheme and access any of the features described above. 

      1. GETTING CARDIFF UNIVERSITY FOOD AND DRINK CARD OR APP

      As an employee of the Employer or another person approved by the Employer, you may hold a Card or may download the App which enables you to participate in Cardiff University Food and Drink Scheme whereby you will collect loyalty points on purchases made at the Location, and potentially also benefit from Vouchers. 

      Your Location may be enabled to participate in Cardiff University Food and Drink Scheme via the App alone; or may be enabled for the use of Cards as well.

      The App is free of charge and can be downloaded from Cardiff University Food and Drink Scheme website at [URL Name] or if available, via a QR code that may be found on marketing material within your participating Location.  Certain mobile devices may not support the App, in which case you will not be able to use it.  You will need to register your mobile device against your Account before the App can be used. You can use the App to create a new Account or you can register the App against your existing Account. If you change mobile devices, you will need to register the new device on the Website before using the App in order to access your information.   

      If your Location is enabled to use Cards for participation in Cardiff University Food and Drink Scheme, this may be either your Employer’s ID Card or a general scheme card.

       

      Company ID Cards: If your Location enables Cardiff University Food and Drink Scheme via your Company ID card you will need to know what the ID card number is in order to register it.  If in doubt, the department who issued your card will be able to tell you the card number. This is usually the security department. Company ID cards need to be registered on Cardiff University Food and Drink website before use.

       

      General Scheme Cards: If your Location enables Cardiff University Food and Drink Scheme via general scheme cards, you can pick one up free of charge from the Location. General scheme cards do not need to be registered prior to use, but any points accrued prior to registration cannot be redeemed until the Card is registered. 

       

      Your Card is not a credit or charge card and remains the property of Cardiff University Food and Drink or the Employer (as agreed between those parties).  The Card must not be sold or traded in any way. You must not loan your Card to any other person, it is for your exclusive use.

      You may only use the Card and/or the App at your Employer’s Location, and not at sites of our other clients that are participants in similar Food Club Schemes.  If your Employer has multiple Locations which are participants in Cardiff University Food and Drink Scheme, the use of your Card and/or the App at multiple Locations will be subject to our approval (as agreed with the Employer). 

      You may cancel your Card and/or delete your App at any time but if you do so, you may forfeit the right to any points that have accumulated on your Account that have not been used and may forfeit any balance of monies on the Account where the Cashless System applies (see below regarding refunds).  We may ask you to return or destroy the Card and/or delete the App in accordance with our instructions.

      If your smartphone with the App is lost or stolen or if your Card is lost or stolen, you must notify us of this via the Website.  Cardiff University Food and Drink will not be liable for any resulting loss of points, Vouchers or monies.

      We reserve the right to reject any Cards that become unreadable and also to refuse to redeem any points or Vouchers which have been acquired or accept payment via a Cashless System where the Card has, or the balance of points have been acquired, or is suspected to have been acquired, via theft, fraud or any other means that are not in accordance with our Terms and Conditions. If your Card is lost or stolen, Cardiff University Food and Drink will not be liable for any resulting loss of monies.

      1. YOUR LOYALTY POINTS

      If you choose to use a combination of the Card and the App, points collected will be accrued to one Account if the Card and App are correctly registered to that same Account.

      Loyalty points can be accrued and redeemed against certain purchases made at the Location.   We reserve the right to restrict the products against which loyalty points may be redeemed at our discretion (and as may be advised to us by the Employer).  Please ask a Cardiff University Food and Drink employee at the Location for more information.

      Points cannot be accrued or redeemed against any functions.

      The points will be earned at the time of purchase, provided the Card or the App is presented at the point of sale.  If the loyalty terminal is not working and/or if our systems are down due to an event beyond our control, you should still be able to accrue points.  However, we will not be responsible for any loss suffered by you in such circumstances particularly if you are unable (in these circumstances) to collect or redeem points against your current transaction.  If you forget your Card or the App we cannot add points to your Account at a later date.

      Points will accrue on the entire transaction (provided no excluded items are being purchased).  Points can only be collected against purchases where a till and card reader is present. An Account can hold an unlimited number of loyalty points.

      You can check how many points you have and also redeem points at the Location.  You can also check the number of loyalty points you have collected on-line by visiting Cardiff University Food and Drink Scheme website.

      You will earn a specific number loyalty points for each complete pound spent as may be advised to you at the Location.  We may, however, change the number of points you can collect and will display notices at the Location, should that happen. 

      You will only be able to redeem your loyalty points against purchases made at the Location, each point has a redemption value of 1 pence. The number of points used will be deducted from your Account. 

      When using your points to make a part of full payment, all available points must be redeemed against the purchase.

      If you have a discrepancy regarding the number of points on your Account, we may require you to provide receipts as proof of purchase to back up any claim.  If the evidence is satisfactory (to us), we will change the points allocated to the applicable Account to reflect the correct position.

      We will not exchange points for cash and reserve the right to remove from your Account any points that have not been redeemed for over 12 months.

      1. CASHLESS SYSTEM

      At participating Locations, your Card / App may also be used for a Cashless System.  You can ask at the Location whether the Location offers a Cashless System. 

      To use the Card / App for the Cashless System, the Card / App will need to be registered prior to use by visiting Cardiff University Food and Drink Scheme website.

      There is no minimum amount that can be loaded on to your Account and it is your responsibility to ensure that the figure entered for authorisation is correct.  The Card can be topped up online using a credit or debit card and sometimes manually at your Location.  You can check your balance online via your Account or at the Location.

      There is also the ability to auto top up your Account from a nominated credit or debit card.   You can choose the minimum and top up values on your Account, and the nominated credit or debit card will be charged automatically back to the top up value when the balance on your Account falls below the minimum value. 

      You will only be able to redeem your pre-paid credit against future purchases at participating Locations of your Employer.  The transaction total will be deducted from the balance on your Account. By using the Cashless System, you will still automatically accrue loyalty points on your Account on purchases made.

      If you wish to leave the Scheme, you will forfeit any remaining monies on your Card where your balance is less than £10.  If your balance is over £10, please contact us at foodanddrink@cardiff.ac.uk for a refund.  Please note that refunds will be subject to a £10 administration fee which will be deducted from the remaining balance on your Card, and are likely to be paid by cheque

      1. GENERAL

      Cardiff University Food and Drink can cancel or withdraw the Card, the App and/or the Scheme (whether in relation to your Employer or generally) for any reason at any time. In such circumstances, we will endeavour to provide you with as much written notice as possible.   

      We may also change these Terms and Conditions as is necessary by updating them on our Website.   You should therefore check the Website from time to time to review these Terms and Conditions, because they are binding on you.

      We shall not be responsible or held liable for any default or event arising directly or indirectly from any cause or event beyond our control.  To the extent permitted by law, we also will not be liable for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with the App, Cards or Cardiff University Food and Drink Scheme, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing the App, this Website or otherwise connected with Cardiff University Food and Drink Scheme.  To the extent that we may be liable, our aggregate liability to you shall not exceed the amount directly paid by you to participate in Cardiff University Food and Drink Scheme.

      If any provision of these Terms and Conditions shall be found by any court or administrative body of competent jurisdiction to be invalid or unenforceable, such invalidity or unenforceability shall not affect the other provisions of these Terms and Conditions, which shall remain in full force and effect.

      We may transfer the benefits of these Terms and Conditions to a company in the same group as Cardiff University Food and Drink and if we do so, your rights will not be affected in any way.

      These Terms and Conditions are governed by UK law and subject to the non-exclusive jurisdiction of the UK Courts.

      Please retain these Terms and Conditions for your records. If you have any queries about Cardiff University Food and Drink Scheme or about these Terms and Conditions, please contact us at foodanddrink@cardiff.ac.uk, or you can write to us at Cardiff University, Catering Office, 56 Park Place, Cardiff, CF10 3AT